Return and Refund Policy for Sonabari

At Sonabari, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer a flexible return and refund policy. Please read the terms below to understand how you can return a product and request a refund.

1. Eligibility for Returns

• You may return any product within [X] days of receiving it, provided that:
  • The product is unused, in its original condition, and with all tags, packaging, and accessories intact.
  • The product is not damaged or altered in any way.
• Certain products (such as [specific products, if any, that may not be eligible]) may not be eligible for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Insert Contact Email] or [Insert Phone Number] within [X] days of receiving your order.
2. Provide your order number, product details, and the reason for your return.
3. Our team will guide you through the return process and provide instructions on how to send the product back.

3. Return Shipping

• Customers are responsible for covering the cost of return shipping, except in cases where the product is defective or incorrect.
• We recommend using a trackable shipping method to ensure the safe return of the product.
• Sonabari is not responsible for items lost or damaged in return transit.

4. Refund Process

• Once we receive the returned product, we will inspect it to ensure it meets our return criteria.
• If the product is approved for a refund, we will process the refund to your original payment method within [X] business days.
• Please note that shipping costs (if any) are non-refundable.

5. Exchange Policy

• If you wish to exchange a product for a different size or model, please follow the return process mentioned above.
• After we receive the returned product, we will send out the replacement, subject to availability.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within [X] days of delivery.
• We will either replace the product at no additional cost or issue a full refund, including shipping fees, after verifying the issue.

7. Non-Returnable Items

Certain products are not eligible for returns, including:

• Custom-made or personalized items
• Products on sale or clearance
• Items that have been used or tampered with

8. Cancellations

• If you wish to cancel an order before it has been shipped, please contact our customer support team immediately.
• Once an order has been shipped, it cannot be canceled, and the return process will need to be followed.

9. Contact Us

For any questions or concerns about our Return and Refund Policy, please reach out to us at:

Email: khotappa1000@gmail.com

Phone: +919945864605